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So basically, my laptop froze on me and I restarted it using the power button. When in turned on, it went straight to this loading thing and said "windows is loading files..." so, I waited 5 min for that to finish loading and after it was complete, it went to a black screen for about 10 min. then, after that, it went to safe mode but with nothing to do-only a cursor. I NEED HELP, PLEASE. Thanks (: 

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