Papa John's founder and chair John Schnatter used the n-word during a May conference call about how to not seem racist. BuzzFeed News has confirmed that Schnatter used the slur during the call was between executives of the pizza chain and marketing agency Laundry Service. During the call, Schnatter also reportedly described in graphic detail the violence black people faced where he grew up in Indiana. According to Forbes, "multiple individuals on the call" were offended by the description. Schnatter said, “News reports attributing the use of inappropriate and hurtful language to me during a media training session regarding race are true. Regardless of the context, I apologize. Simply stated, racism has no place in our society."

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